1. General intro
1.1. We are committed to ensuring that we manage your personal data professionally and in compliance with all applicable data protection laws. Part of this commitment is to ensure that there is transparency about how we process personal data. This policy includes an explanation of:
1.1.1. what data we are processing;
1.1.2. why we are processing it and what we do with it;
1.1.3. whether we will share it with anyone else;
1.1.4. whether we will transfer it outside of the European Economic Area (‘EEA’);
1.1.5. how we keep your data safe; and 1.1.6. your rights.
2. Who we are and our contact details
2.1. Pitch Perfect Vocal Coaching is located at 42 Simmonds Way, Atherstone, Warwickshire, CV9 3AX. Pitch Perfect Vocal Coaching is a trading name of Christine Jones Ltd. In this policy we have referred to Pitch Perfect Vocal Coaching as: we, us, our or Pitch Perfect.
3. Your personal data
3.1. The personal data that we hold and how we manage it varies depending on why we are holding it. The reasons that we hold personal data falls into 2 categories – which we have noted as section headings in sections 3.2 to 3.3 below. Under each section heading, we have detailed how we manage and process the personal data.
3.2. When we understand you are interested in services provided by Pitch Perfect: What data do we hold about you? 1. Name & Contact details (e-mail, telephone and your home address); 2. Other information that you voluntarily provide.
How do we obtain this data? By you contacting us and providing your information or when a third party has informed us that you may be interested in the services provided by Pitch Perfect.
What do we do with this data? We will contact you to discuss your interest in the services provided by Pitch Perfect.
What’s our lawful basis for the processing of this data? To respond to your enquiry or to respond to information that we believe is genuine and legitimate concerning your interest in the services provided by Pitch Perfect.
Will we share your data with any third parties? Occasionally, we may share your personal data with third parties without seeking additional consent from you. We have provided more information about this below. 1. Where we may use third parties to work on our behalf e.g. for marketing activity and your data may be shared with such parties. 2. We may share your data with third parties for legal or regulatory purposes.
How long do we keep this data? If you choose not to use the services provided by Pitch Perfect, we will delete your data within a year of the last contact we have had with you. If, however, you have asked that we do not contact you again, we will retain the minimum amount of data necessary – to ensure that we comply with your request.
3.3. When you have decided to engage with the services provided by Pitch Perfect:
What data do we hold about you? 1. Name & Contact details (e-mail, telephone and your home address); 2. Date of birth or age; 3. Payment details; 4. Other information that you voluntarily provide.
How do we obtain this data? By you providing your information to us.
What do we do with this data? 1. For general administration and to enable provision of services; 2. To provide you with news, products and services that we think will interest you from us and selected third parties (by telephone, post, fax or other electronic messaging service); 3. To assist us with quality control and training, we may monitor and record your communications.
What’s our lawful basis for the processing of this data? 1. We will process your data to fulfil our contractual commitments and for our other legitimate business purposes. 2. For any marketing information that we provide by electronic means - we will only do so with your consent.
Will we share your data with any third parties? Sometimes we may share your personal data with third parties without seeking additional consent from you to provide you with services on our behalf. This may include accountancy and legal services.
How long do we keep this data? 1. Payment records and relevant financial information – 7 years beyond the term of your association with us; 2. Basic contact information – and date of birth - 7 years beyond the term of your association with us; 3. Other information – 7 years beyond the term of your association with us We may share your data with third parties for legal or regulatory purposes.
3.4. Transferring your data outside of the European Economic Area (‘EEA’)
3.4.1. We do not currently transfer any personal data outside of the EEA. If this changes in the future, any such transfer will comply with all applicable data protection laws and with our obligation to adequately protect and secure your personal information. We will take measures to ensure that personal information handled in other countries will receive at least the same level of protection as it is given in the EEA.
3.5. Monitoring when working with us 3.5.1. We may undertake monitoring of you including monitoring of telephone, email, voicemail, internet and other communications (including personal use) as reasonably necessary in the interests of our business, including for these purposes (the list is not exhaustive):
220.127.116.11. monitoring and record keeping to establish facts;
18.104.22.168. to establish compliance with regulatory or self-regulatory procedures;
22.214.171.124. to prevent, detect or investigate alleged crime or wrongdoing;
126.96.36.199. to investigate or detect the unauthorised use of our systems or to ascertain compliance with our policies, practices or procedures (including this policy);
188.8.131.52. to locate and retrieve lost messages or files;
184.108.40.206. to check whether communications are relevant to the business; and/or
220.127.116.11. to comply with any legal obligation.
4.2. You can set your browser not to accept cookies, however some of our website features may not function as a result.
4.3. For more information about cookies generally and how to disable them you can visit: www.allaboutcookies.org.
5. Data security
5.1. We have adopted the technical and organisational measures necessary to ensure the security of the personal data we collect, use and maintain, and prevent their alteration, loss, unauthorised processing or access, having regard to the state of the art, the nature of the data stored and the risks to which they are exposed by human action or physical or natural environment. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database.
5.2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.
6. Linking and framing
6.1. We link to and may embed content from a variety of other websites and we may from time to time display advertisements from third parties on our Site. A link or frame does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked web site. We are not responsible for the content or privacy policies of these sites and third-party advertisers, nor for the way in which information about their users is treated. Unless expressly stated, we are not agents for these sites or advertisers nor are we authorised to make representations on their behalf
7. Your rights
7.1. Your right to access data
7.1.1. We always aim to be as open as we can and allow people access to their personal information. Where we hold your personal data, you can make a ‘subject access request’ to us and we will provide you with: 18.104.22.168. a description of it;
22.214.171.124. an explanation of why we are holding it;
126.96.36.199. information about who it could be disclosed to; and
188.8.131.52. a copy of the information in an intelligible form – unless an exception to the disclosure requirements is applicable.
7.1.2. If you would like to make a ‘subject access request’ please make it in writing to our contact email address noted in section 2 and mark it clearly as ‘Subject Access Request’.
7.1.3. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
7.1.4. Unless you agree a different time, we will complete your subject access request within one month.
7.2. Right to be forgotten
7.2.1. If we hold personal data about you, but it is no longer necessary for the purposes that it was collected and cannot otherwise be justified – you have the right to request that we delete the data.
7.3. Right to restrict data
7.3.1. If we hold personal data about you and you believe it is inaccurate you have the right to request us to restrict the data until it is verified. You also have the right to request that the data is restricted where you have a right to it being deleted but would prefer that it is restricted.
7.4. Right to complain
7.4.1. You always have the right to complain to the personal data regulator, the ICO. You may also be entitled to seek compensation if there has been a breach of data protection laws.
8. Policy updates
8.1. This policy was last updated on 5th July 2021